Integrity Plus Courier Service is strategically located at 2400 Two Notch Road which is comprised of medical and laboratory facilities set near the downtown area thus providing easy access for clients and the general public. Since its inception of entering the transportation industry as a rush courier, IPCS has met diversifying customer needs with an expanding array of value-added services. In today’s competitive environment, we are seeking customers who are increasingly outsourcing functions outside their core competencies in an effort to reduce the risks and costs associated with staffing, administration, and operational inefficiencies. IPCS has established profitable business partnerships and is moving quickly in the direction of cornering the courier market in the area of medical specimen pickup and delivery. Integrity Plus Courier Service is a partnership between Walter A. Prince, founder, and President, and Sampson Hammett, Vice-President. The company is tightly managed with the support of expertise from professionals in the fields of accounting, marketing, legal, and medical. IPCS has a significant head start in the courier industry largely in part to the expertise that its founder and owner, Walter A. Prince, brings sixteen years of experience to his business. To avoid the main industry pitfalls, Mr. Prince uses his experience, lessons learned, and knowledge to ensure that IPCS is driven by the following business tactics:
Providing excellent customer service
Establishing formal business partnerships and relationships
Focusing on strategies that allow the company to seize opportunities for growth in specific areas of the market
Mr. Prince has established a reputation in the courier industry for providing prompt and professional services. His 20 years of dedicated service have provided him with a wealth of knowledge, skills, and training that are invaluable assets to his customers and clients.
Integrity Plus Courier Service’s Quality Control System consists of an established objective to continuously review business operations for enhancements and improvements to ensure complete customer satisfaction delivered in the most efficient manner. Our objectives are as follows:
- Establish and maintain formal contracts with all major clients.
- Align distribution stops to clients’ strengths by studying their company’s size and infrastructure.
- Monitor pickups and delivery timeliness to ensure the most efficient response and task completion is achieved.
- Set up delivery request form via the Internet or manually to reduce errors that also creates records to detect trends.
- Install safety vehicle features for unique item transport and provide a special safety briefing to heighten our drivers’ awareness of “safety first”.
- Provide customer satisfaction surveys and follow-up on an as-needed basis. Cross-reference with all parties to eliminate potential concerns.
- Administer on-site quality assurance reviews of clients and employees to ensure that routes are running efficiently to identify and address concerns.
Integrity Plus Courier Service believes in “Backup”. Backup couriers are on duty at all times. A knowledgeable professional is one call away for information, directions, vehicle breakdown, etc. Upon receiving/delivery a receipt is issued for inventory purposes.
In conclusion, Integrity Plus Courier Service believes in positive result solutions. We will not treat any company or customer, regardless of size or financial status, with more prestige than others. We promise to give customers our very best effort and to treat each account as if it were the only account.